Call 01392 432761 between 8.00 and 6.30am, Monday to Friday to book an urgent or routine appointment with a GP, Nurse, Paramedic, Physio, Pharmacist or other team member.
We have availability for urgent appointments all day so you do not have to call at 8.00am to secure an appointment but we ask that you try and call no later than 3.30pm.
Your call will be triaged to ascertain whether this could wait for a routine appointment or if you need to be seen the same day or within 3 days.
Our phone lines are busiest between 8:30 and 10:30am.
You can also book routine appointments online via the NHS App, SystmOnline or by coming into the practice.
Our GP’s work in four teams and you will be allocated a named GP when you register with the practice and put into one of the four GP teams. This means you will usually see your own doctor or one from the GP team. This ensures you have good continuity of care, even when requesting an urgent appointment.
Our reception team are trained to ask questions to ascertain the most appropriate appointment for you. They may suggest a pharmacy referral, physiotherapy appointment or our health and wellbeing team as an example of alternative services available. We ask that you give them as much information as you can in order for them to allocate you with an appointment that best suits your needs.
We offer a mixture of telephone and face to face appointments, so you can choose which best suits your needs and availability. If you are making a request for an urgent appointment we would encourage you to be available to attend the practice if requested.
Home Visits
If you are too ill to come to the surgery, please telephone before 10.30 a.m. to request a home visit. You may receive a call back from the GP before we attend to ensure we have everything you need with us, before we come out to see you.
Please, where possible make every effort to come to the surgery, where we have more facilities to help you.
Call 111 for advice – you can call 111 for advice at any time.
111 is a free advice line with trained advisors who can help you with advice and get you to the right professional for support. They can signpost you to services like local pharmacy, Mental Health support or out of hours GP services as well as sending an ambulance or directing you to hospital.
EMERGENCIES – It is important that you call 999 in an emergency – please do not wait for GP advice first. The ambulance service can support you to decide if an ambulance is required. It is important you do not wait for GP advice.
You can call 111 for advice
Urgent appointments when we are closed
Call 111
In the evenings, at weekends and on bank holidays you will need to call 111 to be directed to a local out of hours service for urgent appointments. 111 have trained staff who will ask you questions to find out the best way to support you with accessing the right care.
